FAQs

GENERAL QUESTIONS

Q. What time can I arrive at the resort?
A. Check-in time is 3pm. Early check-in is subject to an additional charge.

Q. What time do I have to leave by?
A. Check-out time is 9 AM. You are expected to be out of your cabin and off premise by the check-out time. A late check-out is subject to an additional charge.

Q. Do you allow pets at the resort?
A. No pets are allowed at the resort – either in the cabins or on resort grounds. If you have guests visiting you while at the resort be sure they are aware of our no pet policy.

Q. How do I figure out how much a cabin will cost?
A. First, determine the dates you want to come and which cabin you would like. Next, find the season on the rate page that your dates come under. Then look under the cabin you want and the length of stay to find out the rate. Don’t forget to add extra person charges if applicable. Finally, add sales and room tax, which total 10%, to your bill.

Q. How do I make a reservation?
A. Call us at, 800/221-7699 or 715/542-3765 or click on the availability link found on all pages of our website. If the cabin you want is open for the dates you request, we’ll reserve it for you pending receipt of your deposit.

Q. How much of a deposit do I need?
A. A deposit equal to half of the base rate is required to hold a reservation. Base rate is the rate before adding extra persons or taxes.

Q. When is the deposit due?
A. Your deposit is due within one week of making a reservation.

Q. What happens to my deposit if I cancel my reservation?
A. That depends on if we are able to rerent your cabin for the same period you reserved. Please see our cancellation policy.

Q. When do I pay my bill?
A. Your bill should be paid in full upon arrival. Late arrivals should pay the following morning.

Q. Is the bedding furnished?
A. Yes, all the bedding is furnished. The beds will be made up for you prior to your arrival.

Q. Are towels included?
A. Towels are not included. Bring your own towels or rent them at the office for $2 a set.

Q. What if I need a crib or high chair?
A. We have a limited number available. Let us know before your arrival and if available we’ll have them set up for you when you arrive.

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